1. Ensure that you’ve not installed ScanSnap Manager in the root directory. ScanSnap Manager may not function properly. Specify a folder on a local disk as the installation folder. 2. When installing ScanSnap Manager, first log on as Administrator. 3. Be sure to restart your computer after installing ScanSnap Manager.
Make sure your scanner is connected to your Mac and powered on, and that the Scan button is glowing solid blue. Typically, ScanSnap Manager will display a notification on your Mac that a scanner is ready to scan. If none of the above seems to work... If, after following the suggestions provided above, please contact us for support.